Terms & refunds

Seller: fill this in before you launch. Replace the bracketed details below with your trading name, address and contact email. Many countries require a seller to publish these before taking money from consumers, and a refund promise is a contract term, not a slogan. This document is a starting point written in plain English — it is not legal advice, and it has not been reviewed by a lawyer. If you sell to consumers in the UK or EU, have someone qualified read it once. It is cheap, and it is the sort of thing that only ever becomes expensive later.

Who you are buying from

Sorted — an independent software seller, United Kingdom. Questions and refund requests: the support email shown on your payment receipt (every receipt carries it). Security reports: security.txt.

What you get

A digital download. Nothing is posted to you and there is nothing to install on a server we run, because we do not run one.

A ready-made setup file you run on your own computer
The agent’s instruction file — the document that defines how it behaves
A step-by-step setup guide and a setup wizard
The app files: the storefront, the private money dashboard, and the wizard
A starter memory file

You need your own kit to run it: a computer you can leave on (with Node.js 18 or newer, which is free), a key from an AI provider, and at least one messaging channel. Those are yours, you pay for them directly, and their costs are not included here.

Paying

Each tier is priced per month or per three months — whichever you chose at checkout (monthly costs a little more; the pricing page says so rather than hiding it) — and renews until you cancel, or you can pay once for Forever — a single payment worth fifteen years of that tier, after which there is nothing to renew.

Payment is taken by a payment company, not by us. Your card details never reach this site. Prices are in the currency shown at checkout and include any tax we are required to charge.

Cancelling a recurring plan stops future payments. It does not delete anything you have already set up — the agent runs on your accounts, so it is yours to keep or remove.

Instant delivery and the 14-day cooling-off right

Sorted is digital content, delivered the moment you pay. UK law (the Consumer Contracts Regulations 2013) gives buyers a 14-day cooling-off period on online purchases — but for digital downloads it also lets you trade that waiting period for instant delivery, if you agree expressly. So at checkout you are asked to tick:

“I agree to Sorted being supplied to me instantly. I acknowledge that once I download it, I lose my statutory 14-day right to cancel this purchase.”

That agreement is what lets the download start now instead of on day 15. Two things it deliberately does not touch:

The 7-day promise below still applies. It is our own promise, made on top of the law, and ticking the box does not remove it.
Your rights if the product is faulty are untouched. The Consumer Rights Act 2015 says digital content must be as described and of satisfactory quality, and no checkbox can waive that — see the make-good promise.

Refunds — the 7-day promise

Ask within 7 days of buying and you get your money back. No form, no reason, no "let me transfer you to retention". Email the support address on your payment receipt from the address you bought with and say you want a refund.

The window is exact, to the minute. Seven days means 168 hours from the moment you paid — the purchase time printed on your payment receipt. Buy at 2:32pm on a Tuesday and the window closes at 2:32pm the following Tuesday. What counts as asking in time is the moment your email is sent, not the moment it is read — so a request sent at 2:31pm on the last day is inside the window even if nobody opens it until morning.

Refunds go back to the card or account you paid from, normally within a few working days once approved.

Once per person. The 7-day promise covers your first purchase. If you take the refund and later buy again, the new purchase is a considered decision — you already know exactly what the product is — so it is final, and the promise does not renew. This exists for one reason: without it, buy-refund-buy-refund would make every quarter free forever, and the honest customers would be paying for it. It never touches your statutory rights if the product is faulty, or the make-good promise below — those apply to every purchase, first or fifth.

How this fits with the checkout agreement above. Downloading ends the statutory 14-day cooling-off right — that is the trade you agree to for instant delivery, and most digital sellers stop there. This one replaces it with its own 7-day promise, because a product that only sells when returns are impossible is not a product anyone should be proud of. And beyond both: your statutory rights for faulty goods are whatever the law where you live gives you, and nothing here reduces them.

If something breaks — the make-good promise

A bug is not a reason to want your money back; it’s a reason to want the bug gone. So when something genuinely goes wrong with the product itself, two things happen:

The bug gets fixed. The agent’s own three safety layers repair most faults before you see them — the in-process Sentinel heals state, the --guard watchdog restarts a dead process, and the failsafe keeps a redundant copy of everything important. What those can’t fix, you report and it gets fixed in an update — files you keep, not a service that can be withdrawn.
You get three months free on top. A genuine product fault that cost you time earns your current plan extended by three months, without being asked twice. On a Forever plan — where there is nothing left to extend — it means the cash equivalent instead: a partial refund of three months at your tier’s quarterly price. Report it with what happened and roughly when; that’s the whole procedure.

Plainly, so nothing hides in the word "genuine": this covers faults in the product — not your AI provider’s outage, your messaging platform’s rules changing, or the host computer being switched off. And none of it replaces anything above: the 7-day promise and your statutory rights stand untouched — this is a third promise on top, because the right response to a bug is a fix and an apology that costs us something.

What you may do with it

Use it for yourself or your business, on as many of your own devices as you like, for as long as you like.
Change it. Edit the files, restyle the app, rewrite the agent’s instructions. It is yours to take apart.
Run it for your own clients, if that is your line of work.

What you may not do is resell or give away the files themselves as a product, or pass them off as your own for sale. One purchase, one buyer.

What is and isn’t promised

It is promised to be what this site says it is. If it is not — if something is missing from the download or plainly does not work as described — tell us and you get a refund, inside the 7 days or outside it.

It is not promised to make you money, to suit a purpose we have not described, or to keep working when a service it depends on changes. It connects to other companies’ products, and those companies change things without asking either of us.

It is sold as-is, without ongoing support included. Updates, if any, are a bonus rather than a commitment — with one exception: fixes owed under the make-good promise above are a commitment, not a bonus.

If something goes wrong

The agent is built to be careful: it asks before anything it cannot undo, it deletes to the bin rather than permanently, it never pays for anything on its own, and it keeps a record of what it did. Those safeguards are described on the privacy page and enforced in the agent’s instruction file.

They are safeguards, not guarantees. You are the one connecting it to your accounts and you are the one who decides what it may touch. Read the receipts. Where the law allows a limit to be set, our liability is limited to what you paid. Nothing here excludes liability for anything that cannot lawfully be excluded — including death or personal injury caused by negligence, or fraud.

The AI part, stated plainly

The agent is powered by a large language model running under your account with an AI provider. That means two things worth knowing before you buy:

It can be wrong. It will occasionally misread a request or act on a wrong assumption. That is why every action leaves a receipt and why irreversible things need your yes.
Your provider’s terms apply to what you send it. We are not in the middle of that relationship and cannot change it.

Do not use it as your only check on anything that genuinely matters — money, legal deadlines, health, or anything that cannot be redone.

Changes, and the boring bits

These terms may change for future purchases. The version that applies to you is the one published on the day you bought, and changing them later does not change your deal.

These terms are governed by the law of England and Wales. If you are a consumer, you keep the protections of the law where you live regardless of that.